IT Managed Services

The Impact of Web Real-Time Communication on Voice Integration

Hosted VoIPA new Internet communication revolution is here in full force in the form of video and voice calling embedded directly in browsers that circumvents traditional telephone networks. Web Real-Time Communication is an API standard and open-source technology that the World Wide Web Consortium has flooded into the mainstream browser industry over the past few years. WebRTC enables Web applications to establish data sharing, video chat, and direct voice calls without the need for downloading any browser plug-ins, applications, or mobile applications.


The Future of Voice Integration

Anything new to the business and technology world meets with some degree of resistance, and WebRTC is no exception. However, interoperability and unification are the enterprise communications in our future and businesses ahead of the curve will prosper more than those behind it. Major browsers, such as Windows 10’s Microsoft Edge, Opera, Mozilla Firefox, and Google Chrome announced support for WebRTC in 2014 and 2015. Also, iOS enabled Safari browsers and Android enabled browsers like Chrome would certainly primary beneficiaries of these technologies. The primary advantages of WebRTCover a VoIP business phone service include:

• Augments existing infrastructure
• Establishes a totally customer-oriented experience
• Embeds connections into web-based enterprise tools
• Facilitates effortless communication in the main web interface
• Transmits relevant details to enhance the customer experience

In 2016, WebRTC will challenge standalone video and voice chat applications, making their existence soon unnecessary. To circumvent this prediction, Microsoft is enabling WebRTC for back-end Skype interoperability. Hosted VoIP providers in NYC and IT managed service providers are all educating teams and building packages to satisfy client needs that require WebRTC.

Enterprise Solution Revolution

Because WebRTC is entirely browser-to-browser and peer-to-peer, typical VoIP business phone services will look different in months to come. Business VoIP providers in NYC that include video conferencing solutions are currently preparing for the WebRTC revolution by including in their systems built-in Web browsers as a way of grabbing onto the open-source drive to enhance and innovate their native browser-based interface.

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